Hospitality in Hospitals Course

The Hospitality Program is designed to provide a safe and supportive learning environment where participants can focus on holistic, non-clinical, hospitality-based approaches to enhance the overall patient and family experience.
Participants will engage in a wide range of dynamic learning experiences that cover key areas such as:

1. Patient Experience & Person-Centered Care
2. Patient Relations Rounds and Patient Satisfaction
3. Patient Engagement Strategies
4. Infection Prevention & Control in Hospitals
5. Patient Welcoming & Medical Support Services
6. Environmental Safety & Housekeeping Services
7. Food & Catering Services in Hospitals

This engaging learning opportunity give participants a deeper understanding of how truly patient- and family-centered care is built into the daily routines, policies, and practices of a hospital. The program also focuses on the essential role that non-clinical, ancillary, and support staff play in making a patient’s experience more comfortable, safe, and meaningful—from the moment they arrive until the time they leave.

By the end of this training / course participants will be able to:

– Patient Experience & Person-Centered Care

• Define and differentiate between “patient experience” and “person-centered care.”
• Explain the importance of patient-centered care in improving health outcomes and patient satisfaction.
• Identify the key principles of person-centered care, including respect, dignity, and individualized care.
• Apply strategies to create a healing environment that promotes patient well-being.
• Describe methods for measuring and evaluating patient experience.

– Patient Relation Rounds and Patient Satisfaction

• Describe the purpose and process of patient relation rounds.
• Conduct effective patient relation rounds to address patient needs and concerns.
• Utilize communication techniques to build rapport and trust with patients and their families.
• Identify factors that contribute to patient satisfaction and dissatisfaction.
• Implement strategies to improve patient satisfaction scores.
• Analyze and respond to patient feedback to improve service delivery.

– Patient Engagement & Process Improvement

• Define patient engagement and its role in healthcare.
• Identify strategies to actively involve patients in their care plans.
• Utilize effective communication techniques to promote patient understanding and participation.
• Describe the role of shared decision-making in enhancing patient engagement.
• Identify resources and technologies that support patient engagement.

– Infection Prevention & Control in Hospitals

• Explain the importance of infection prevention and control in a hospital setting.
• Identify common healthcare-associated infections (HAIs) and their causes.
• Implement standard precautions and transmission-based precautions to prevent the spread of infection.
• Demonstrate proper hand hygiene techniques.
• Describe procedures for handling and disposing of contaminated materials.
• Recognize the role of environmental hygiene in infection control.

– Patient Welcoming & Medical Support Services

• Apply hospital protocols for welcoming patients and their families to the hospital.
• Identify essential information to provide during the patient admission process.
• Demonstrate effective coordination and communication effectively with various medical support services (e.g., admitting, medical records, and billing).
• Explain the roles and responsibilities of different members of the healthcare team.
• Facilitate patient access to necessary medical services and resources including referrals, admissions, and discharges on Cerner.
• Explain how the admission Process like hotel registration and rooms management.
• Utilize the Bed tracking system and managing patient flow.

– Environmental Safety & Housekeeping Services

• Identify potential safety hazards in a hospital environment.
• Implement procedures to maintain a safe and clean environment for patients, staff, and visitors.
• Describe the role of housekeeping services in maintaining hygiene and sanitation.
• Explain waste management protocols, including hazardous waste disposal.
• Ensure compliance with safety regulations and standards.

– Food & Catering Services in Hospitals

• Explain the importance of nutrition in the healing process.
• Describe the role of food and catering services in meeting patients’ nutritional needs and dietary restrictions.
• Identify different types of hospital diets and their therapeutic purposes.
• Implement procedures for safe food handling, preparation, and delivery.
• Identify patient food preferences and cultural considerations.
• Evaluate patient satisfaction with food services.

One Week (5 days)
Frequency: Daily

Undergraduates and Postgraduates from Faculty / Institute of tourism and hotels management.

In order to receive your certificate, you have to attend not less than 80%
• Hard copy for 300 Egyptian Pounds.
• Soft copy for free.